Website terms of use

What the website offers

The website provides information about our services and a way to send us an enquiry. Using it is free and needs no registration. We do not sell anything or conclude contracts through the website.

Enquiries and quotes

An enquiry commits neither you nor us. Price and lead time depend on the item: its size, condition, the preparation needed and the volume. That is why we confirm them after seeing it in a photo or in person.

A contract for the work exists only once we agree on the specific job, for example when you accept our quote. The terms agreed at that point apply.

Information on the website, such as the maximum weight of parts or the types of finish, is general. We confirm whether a particular item is suitable when you enquire.

Photos, illustrations and colours

Photos and videos labelled “Workshop photo” or “From the workshop” come from the Tukan 25 workshop and show items, not specific orders.

Drawings labelled “Illustration” and animations labelled “Illustrative simulation” show typical items and stages of the work, not actual results.

Colours on screen are approximate and depend on your device. The exact shade and finish are agreed when you enquire, for example by RAL number.

Copyright

The texts, photos, videos, illustrations and design of the website are protected by the Bulgarian Copyright and Related Rights Act. The rights belong to ТУКАН 25 ЕООД (Tukan 25 Ltd.) or to the authors who have allowed us to use their work.

You may browse the website, print pages for personal use and share links to it. Copying, republishing elsewhere or commercial use requires our written permission.

Links to other websites

Links to Google Maps, Facebook and other websites open in a new tab. We are not responsible for their content; their own terms and privacy rules apply there.

Accuracy and availability

We aim to keep the information on the website correct and up to date, but it can change, opening hours for example. Please call before coming to the workshop: the Google Maps pin is approximate.

We may change the website's content or suspend access to it temporarily, for example for maintenance.

Nothing in these terms limits your rights under the law, including your rights as a consumer, or our liability where the law does not allow it to be limited.

Complaints and disputes

If you have a complaint, contact us on +359 898 877 979, at juli7959asenov@gmail.com or at the workshop: we will try to resolve it quickly.

If you are a consumer and we cannot reach an agreement, you can turn to the Bulgarian Commission for Consumer Protection (КЗП) or to an alternative dispute resolution body. For Sofia, Sofia Province, Kyustendil and Pernik this is the General Conciliation Commission at the КЗП, based in Sofia: 1 Vrabcha St., floors 3–⁠5, 1000 Sofia (КЗП conciliation commissions ↗, in Bulgarian).

Bulgarian law applies to these terms and to the use of the website. If you are a consumer, this does not deprive you of the protection of the mandatory rules that apply to you by law.

Changes to these terms

We may update these terms; the date of the last change is at the top. The terms published at the time you use the website apply.